Privacy Policy

1. Introduction

Welcome to HyperStreamVPN (also known as HS VPN). We are committed to protecting your privacy and ensuring your personal data is handled responsibly. This Privacy Policy explains how we collect, use, and safeguard your information when you use our VPN service.

By using HyperStreamVPN, you agree to the practices described in this policy.

2. Information We Collect

2.1 Information We DO NOT Collect (Zero-Log Policy)

HyperStreamVPN operates under a strict zero-log policy. We do NOT collect, store, or log:

• Your browsing history or visited websites
• DNS queries or DNS request logs
• Connection timestamps or session duration
• Bandwidth usage or data volume
• Your original IP address while connected
• Traffic data or content of your communications
• Server locations you connect to

2.2 Information We DO Collect

To provide and improve our service, we collect minimal information:

• Account Information: Email address for account creation and communication
• Payment Information: Processed securely through Apple App Store or Google Play Store (we never store payment details)
• Device Information: Operating system type and version for compatibility purposes
• Crash Reports: Anonymous diagnostic data to improve app stability (optional, can be disabled)

3. How We Use Your Information

The limited information we collect is used solely to:

• Create and manage your account
• Process payments and subscriptions through App Stores
• Send important service updates and security alerts
• Provide customer support
• Improve app performance and fix bugs
• Comply with legal obligations if required by law

We will NEVER sell, rent, or share your personal information with third parties for advertising or marketing purposes.

4. Data Security

We take your security seriously and implement bank-level encryption to protect your data:

• AES-256 Encryption: All VPN connections are protected with industry-leading encryption
• Secure Protocols: Support for WireGuard, OpenVPN, and IKEv2 protocols
• DNS Leak Protection: Prevents your DNS queries from being exposed
• Kill Switch: Automatically blocks internet traffic if VPN connection drops
• No Third-Party Tracking: Our apps don't contain analytics or advertising trackers

5. Third-Party Services

5.1 Payment Processing

All payments are processed through:

• Apple App Store for iOS users
• Google Play Store for Android users

We do not have access to your credit card or payment information. Please refer to Apple's and Google's privacy policies for how they handle your payment data.

5.2 Email Service

We use trusted email service providers to send account-related emails. These providers are bound by strict confidentiality agreements.

6. Data Retention

We retain your data only as long as necessary:

• Account Information: Retained while your account is active
• Connection Logs: Not collected, so nothing to retain
• Email Communications: Stored for customer support purposes
• Deleted Accounts: All personal data is permanently deleted within 30 days of account deletion

7. Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of your personal data we hold
• Correction: Update or correct your account information
• Deletion: Request deletion of your account and personal data
• Portability: Request your data in a machine-readable format
• Opt-Out: Unsubscribe from marketing emails at any time

To exercise these rights, contact us at [email protected]

8. International Data Transfers

Our VPN servers are located in multiple countries worldwide. However, due to our zero-log policy, no personal data is stored on these servers. Account data may be processed in secure data centers that comply with international data protection standards.

9. Children's Privacy

HyperStreamVPN is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18, we will delete it immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make significant changes, we will notify you via email or through a notice in our app. Your continued use of HyperStreamVPN after changes indicates your acceptance of the updated policy.

11. Jurisdiction and Governing Law

HyperStreamVPN is operated from a jurisdiction with strong privacy protections. This Privacy Policy is governed by applicable data protection laws including GDPR (Europe), CCPA (California), and other relevant regulations.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please contact us:

• Email: [email protected]
• Support: [email protected]
• Website: https://hyperstreamvpn.com